Questions fréquentes
Top Rates · 2000+ Coins · Privacy by Design
Frequently Asked
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Yes. GetSwap is a NO-KYC & Privacy-First Crypto Exchange — no signup, no ID check, no account, and no personal-data collection. Your swap runs wallet-to-wallet; save your Exchange ID if you need to return within 24 hours.
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After you broadcast the deposit, wait for network confirmations. The order page may still say "Awaiting deposit" until the chain includes your tx. Once we see it, the swap starts and the status updates — no extra form to fill.
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Most payouts leave within 1–5 minutes after the deposit confirms. Congested chains or a low send fee can stretch that.
Speed follows the two blockchains in the pair, not a review queue. There is no account or KYC step that delays the order.
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If an order cannot finish, funds stay recoverable.
- The desk flags a failed swap automatically — you do not open a user profile.
- Refunds return to the address you sent from, minus network fee when the chain charges one.
- You usually do not file a form; keep the Exchange ID.
If you still need help, email support with that Exchange ID.
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Write support with: Exchange ID, deposit tx hash if you have it, and a screenshot of the order page.
That is enough to find a 24-hour order — we have no account name to search.
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- Send from a regular wallet, not a smart contract, DEX router, or batch/relay.
- Match the token and network printed on the order before you broadcast.
- If status is unchanged after you sent, wait a few minutes — detection is not instant.
About GetSwap
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GetSwap is a NO-KYC & Privacy-First Crypto Exchange. Pick a pair, paste a receive address, and send a deposit from the wallet you control — no signup, no identity check, and no standing balance in your name. The payout starts after the deposit reaches the confirmations shown on that order.
The same wallet-to-wallet flow covers majors, stables, and privacy coins. The quote is on screen before you send. Save the Exchange ID if you might reopen the page within 24 hours.
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The job is a single privacy-first transfer with the rate visible up front — not a trading account you have to KYC and fund.
1. Competitive rates first.
Fixed or float is shown with the service fee already in the quote. You broadcast only after you accept that figure.2. No account queue.
There is nothing to register. If a payout looks stuck, the desk uses the Exchange ID, not a user login.3. One deposit, one payout.
Paste the destination, send the exact amount to the order address, and GetSwap pushes the receive asset.4. Any device.
The widget runs in a browser — phone or desktop — without an app install.5. NO-KYC & no tracking profile.
GetSwap does not ask for ID uploads and does not keep a lasting user profile of your swaps. -
GetSwap is built as a no-account, privacy-first route: you never fund a site wallet. Support is available 24/7 with your Exchange ID. Orders are not kept as a lasting user profile.
Independent reviews sit on public platforms — they are not a substitute for matching the network badge before you broadcast.
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Example: Bitcoin out, Ethereum in.
- Step 1. In Send, choose Bitcoin and the amount. GetSwap shows the ETH you would receive (fixed or float).
- Step 2. Paste or scan the Ethereum address that should get the payout, then confirm the order.
- Step 3. Broadcast the exact BTC amount to the deposit on that order page. After Bitcoin confirmations, ETH is pushed to the address from step 2.
Keep the Exchange ID for the 24-hour window. There is no GetSwap login that can recover the page later.
About exchange
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Fixed rate
Lock in the price shown when you create your order — that is the amount you will receive.
- 1% service fee + network fee.
- The quoted rate is held for 10 minutes.
- If the market moves more than 1.2% before your payment appears on the blockchain, you can request a refund or continue at the current market rate.
Important: Your payment must arrive within 10 minutes, and the amount sent must exactly match your order. Otherwise, you will be prompted to refund or continue at the market rate.
Float rate
The final rate is set once your payment receives the required blockchain confirmations. If the market goes up, you receive more; if it goes down, you receive less.
- 0.5% service fee + network fee.
- The final rate is determined within 10 minutes after your transaction reaches the required confirmations.
Example: You swap 1 BTC for an estimated 40.512478 ETH. With a fixed rate, you receive exactly 40.512478 ETH. With a float rate, the ETH amount can be higher or lower depending on changes in the market rate.
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You can choose from two exchange strategies:
- Fixed rate: GetSwap fee 1% + network fee. The exchange rate is fixed at the time of order creation.
- Float rate: GetSwap fee 0.5% + network fee. The exchange rate is set only after your transaction arrives and is confirmed by the network. The order amount may change from the moment the order was created due to changes in the market rate, both up and down.
The network fee is a payment to miners for processing a transaction; its amount is individual for each blockchain. Fees are already reflected in the quote you see before you send.
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After your deposit is seen and reaches the confirmations that order requires, GetSwap broadcasts the payout to the address you pasted. Wait time follows the two chains in the pair, the fee you paid to send, and mempool load — not identity review or account approval. Most swaps finish in about 1–5 minutes; congested rails take longer.
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If you send a deposit with a low network fee, the order can wait a long time. GetSwap only runs the swap after your transaction reaches the required confirmations. A cheap fee can leave the deposit unconfirmed, so the payout does not start. Raise the fee in your wallet (RBF where the chain allows) if the tx is stuck.
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Each blockchain has its own fee market. Paying more than the wallet default usually raises inclusion priority. Most wallets already suggest a sane fee — do not cut it if you need the payout soon.
On Bitcoin or Ethereum, RBF (or the chain’s equivalent) can bump a stuck send. GetSwap does not control miner or validator inclusion of your deposit.
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The address must match the receive asset and network on that order. An Ethereum 0x address will not validate for Tron TRC-20, and a Bitcoin bech32 string will not validate for Litecoin. Change the receive coin or network, or paste an address your wallet actually generated for that rail.
About orders
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Status on the GetSwap order page updates as the chain reports the deposit and payout. Leave the tab open if you can. Explorer links appear once transactions are in the mempool or a block. The Exchange ID is the only handle if you close the page — there is no account that lists old swaps.
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If the deposit never arrives before the order window ends, the order page (while it still exists) typically lets you:
- Continue at a float rate once the late deposit confirms; or
- Request a refund of what arrived, minus the network fee the chain charges, to an address you name.
Write support with the Exchange ID if the 24-hour page is already gone.
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- Browser history may still open the same URL inside the 24-hour window.
- If not, contact support with the Exchange ID. There is no account login that lists old swaps.
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Orders are not a user archive. GetSwap drops the page 24 hours after creation so there is no lasting profile or long-term tracking record. Copy the Exchange ID while the order is live if you might need the desk to look it up.